184 Things Real Estate Agents Do
Listed here are 184 typical actions, research steps, procedures, processes and review stages in a successful residential real estate transaction that are normally provided by full service real estate brokerages in return for their sales commission.
Depending on the transaction, some may take minutes, hours, or even days to complete, while some may not be needed. More importantly, they reflect the level of skill, knowledge and attention to detail required in today’s real estate transaction, underscoring the importance of having help and guidance from someone who fully understands the process – a Real Estate Agent.
Prelisting Activities
1. Make appointment with seller for listing presentation
2. Send seller a written or e-mail confirmation of listing appointment and call to
confirm
3. Review pre-appointment questions
4. Research all comparable currently listed properties
5. Research sales activity for past 18 months from MLS and public records databases
6. Research “Average Days on Market” for this property of this type, price range and
location
7. Download and review property tax roll information
8. Prepare “Comparable Market Analysis” (CMA) to establish fair market value
9. Obtain copy of subdivision plat/complex lay-out
10. Research property’s ownership & deed type
11. Research property’s public record information for lot size & dimensions
12. Research and verify legal description
13. Research property’s land use coding and deed restrictions
14. Research property’s current use and zoning
15. Verify legal names of owner(s) in county’s public property records
16. Prepare listing presentation package with above materials
17. Perform exterior “Curb Appeal Assessment” of subject property
18. Compile and assemble formal file on property
19. Confirm current public schools and explain impact of schools on market value
20. Review listing appointment checklist to ensure all steps and actions have been
completed
Listing Appointment
21. Give seller an overview of current market conditions and projections
22. Review agent’s and company’s credentials and accomplishments in the market
23. Present company’s profile and position or “niche” in the marketplace
24. Present CMA Results To Seller, including Comparables, Solds, Current Listings
& Expireds
25. Offer pricing strategy based on professional judgment and interpretation of
current market conditions
26. Discuss Goals With Seller To Market Effectively
27. Explain market power and benefits of Multiple Listing Service
28. Explain market power of web marketing, IDX and REALTOR.com
29. Explain the work the brokerage and agent do “behind the scenes” and agent’s
availability on weekends
30. Explain agent’s role in taking calls to screen for qualified buyers and protect seller
from curiosity seekers
31. Present and discuss strategic master marketing plan
32. Explain different agency relationships and determine seller’s preference
33. Review and explain all clauses in Listing Contract & Addendum and obtain
seller’s signature Once Property is Under Listing Agreement
34. Review current title information
35. Measure overall and heated square footage
36. Measure interior room sizes
37. Confirm lot size via owner’s copy of certified survey, if available
38. Note any and all unrecorded property lines, agreements, easements
39. Obtain house plans, if applicable and available
40. Review house plans and make copy
41. Order plat map for retention in property’s listing file
42. Prepare showing instructions for buyers’ agents and agree on showing time
window with seller
43. Obtain current mortgage loan(s) information: companies and & loan account
numbers
44. Verify current loan information with lender(s)
45. Check assumability of loan(s) and any special requirements
46. Discuss possible buyer financing alternatives and options with seller
47. Review current appraisal if available
48. Identify Home Owner Association manager if applicable
49. Verify Home Owner Association Fees with manager – mandatory or optional and
current annual fee
50. Order copy of Homeowner Association bylaws, if applicable
51. Research electricity availability and supplier’s name and phone number
52. Calculate average utility usage from last 12 months of bills
53. Research and verify city sewer/septic tank system
54. Water System: Calculate average water fees or rates from last 12 months of bills)
55. Well Water: Confirm well status, depth and output from Well Report
56. Natural Gas: Research/verify availability and supplier’s name and phone number
57. Verify security system, current term of service and whether owned or leased
58. Verify if seller has transferable Termite Bond
59. Ascertain need for lead-based paint disclosure
60. Prepare detailed list of property amenities and assess market impact
61. Prepare detailed list of property’s “Inclusions & Conveyances with Sale”
62. Compile list of completed repairs and maintenance items
63. Send “Vacancy Checklist” to seller if property is vacant
64. Explain benefits of Home Owner Warranty to seller
65. Assist sellers with completion and submission of Home Owner Warranty
Application
66. When received, place Home Owner Warranty in property file for conveyance at
time of sale
67. Have extra key made for lockbox
68. Verify if property has rental units involved. And if so:
69. Make copies of all leases for retention in listing file
70. Verify all rents & deposits
71. Inform tenants of listing and discuss how showings will be handled
72. Arrange for installation of yard sign
73. Assist seller with completion of Seller’s Disclosure form
74. “New Listing Checklist” Completed
75. Review results of Curb Appeal Assessment with seller and provide suggestions to
improve salability
76. Review results of Interior Décor Assessment and suggest changes to shorten time
on market
77. Load listing into transaction management software program
Property Sale Preparation - MLS
78. Prepare MLS Profile Sheet — Agents is responsible for “quality control” and
accuracy of listing data
79. Enter property data from Profile Sheet into MLS Listing Database
80. Proofread MLS database listing for accuracy – including proper placement in
mapping function
81. Add property to company’s Active Listings list
82. Provide seller with signed copies of Listing Agreement and MLS Profile Sheet Data
Form within 48 hours
83. Take additional photos for upload into MLS and use in flyers. Discuss efficacy of
panoramic photography
Marketing the Listing
84. Create print and Internet ads with seller’s input
85. Coordinate showings with owners, tenants, and other Realtors®. Return all calls –
weekends included
86. Install electronic lock box if authorized by owner. Program with agreed-upon
showing time windows
87. Prepare mailing and contact list
88. Generate mail-merge letters to contact list
89. Order “Just Listed” labels & reports
90. Prepare flyers & feedback faxes
91. Review comparable MLS listings regularly to ensure property remains competitive
in price, terms, conditions and availability
92. Prepare property marketing brochure for seller’s review
93. Arrange for printing or copying of supply of marketing brochures or fliers
94. Place marketing brochures in all company agent mail boxes
95. Upload listing to company and agent Internet site, if applicable
96. Mail Out “Just Listed” notice to all neighborhood residents
97. Advise Network Referral Program of listing
98. Provide marketing data to buyers coming through international relocation
networks
99. Provide marketing data to buyers coming from referral network
100. Provide “Special Feature” cards for marketing, if applicable
101. Submit ads to company’s participating Internet real estate sites
102. Price changes conveyed promptly to all Internet groups
103. Reprint/supply brochures promptly as needed
104. Loan information reviewed and updated in MLS as required
105. Feedback e-mails/faxes sent to buyers’ agents after showings
106. Review weekly Market Study
107. Discuss feedback from showing agents with seller to determine if changes will
accelerate the sale
108. Place regular weekly update calls to seller to discuss marketing & pricing
109. Promptly enter price changes in MLS listing database
The Offer and Contract
110. Receive and review all Offer to Purchase contracts submitted by buyers or
buyers’ agents.
111. Evaluate offer(s) and prepare a “net sheet” on each for the owner for
comparison purposes
112. Counsel seller on offers. Explain merits and weakness of each component of
each offer
113. Contact buyers’ agents to review buyer’s qualifications and discuss offer
114. Fax/deliver Seller’s Disclosure to buyer’s agent or buyer upon request and
prior to offer if possible
115. Confirm buyer is pre-qualified by calling Loan Officer
116. Obtain pre-qualification letter on buyer from Loan Officer
117. Negotiate all offers on seller’s behalf, setting time limit for loan approval and
closing date
118. Prepare and convey any counteroffers, acceptance or amendments to buyer’s
agent
119. Fax copies of contract and all addendums to closing attorney or title company
120. When Offer to Purchase Contract is accepted and signed by seller, deliver to
buyer’s agent
121. Record and promptly deposit buyer’s earnest money in escrow account.
122. Disseminate “Under-Contract Showing Restrictions” as seller requests
123. Deliver copies of fully signed Offer to Purchase contract to seller
124. Fax/deliver copies of Offer to Purchase contract to Selling Agent
125. Fax copies of Offer to Purchase contract to lender
126. Provide copies of signed Offer to Purchase contract for office file
127. Advise seller in handling additional offers to purchase submitted between
contract and closing
128. Change status in MLS to “Sale Pending”
129. Update transaction management program show “Sale Pending”
130. Review buyer’s credit report results — Advise seller of worst and best case
scenarios
131. Provide credit report information to seller if property will be seller-financed
132. Assist buyer with obtaining financing, if applicable and follow-up as
necessary
133. Coordinate with lender on Discount Points being locked in with dates
134. Deliver unrecorded property information to buyer
135. Order septic system inspection, if applicable
136. Receive and review septic system report and assess any possible impact on
sale
137. Deliver copy of septic system inspection report lender & buyer
138. Deliver Well Flow Test Report copies to lender & buyer and property listing
file
139. Verify termite inspection ordered
140. Verify mold inspection ordered, if required
Tracking the Loan Process
141. Confirm Verifications Of Deposit & Buyer’s Employment Have Been
Returned
142. Follow Loan Processing Through To The Underwriter
143. Add lender and other vendors to your management program so agents, buyer
and seller can track progress of sale
144. Contact lender weekly to ensure processing is on track
145. Relay final approval of buyer’s loan application to seller
Home Inspection
146. Coordinate buyer’s professional home inspection with seller
147. Review home inspector’s report
148. Enter completion into transaction management tracking software program
149. Explain seller’s responsibilities with respect to loan limits and interpret any
clauses in the contract
150. Ensure seller’s compliance with Home Inspection Clause requirements
151. Recommend or assist seller with identifying and negotiating with trustworthy
contractors to perform any required repairs
152. Negotiate payment and oversee completion of all required repairs on seller’s
behalf, if needed
153. Schedule Appraisal
The Appraisal
154. Provide comparable sales used in market pricing to Appraiser
155. Follow-Up On Appraisal
156. Enter completion into transaction management program
157. Assist seller in questioning appraisal report if it seems too low
Closing Preparation and Duties
158. Contract Is Signed By All Parties
159. Coordinate closing process with buyer’s agent and lender
160. Update closing forms & files
161. Ensure all parties have all forms and information needed to close the sale
162. Select location where closing will be held
163. Confirm closing date and time and notify all parties
164. Assist in solving any title problems (boundary disputes, easements, etc) or in
obtaining Death Certificates
165. Work with buyer’s agent in scheduling and conducting buyer’s Final Walk-
Thru prior to closing
166. Research all tax, HOA, utility and other applicable prorations
167. Request final closing figures from closing agent (attorney or title company)
168. Receive & carefully review closing figures to ensure accuracy of preparation
169. Forward verified closing figures to buyer’s agent
170. Request copy of closing documents from closing agent
171. Confirm buyer and buyer’s agent have received title insurance commitment
172. Provide “Home Owners Warranty” for availability at closing
173. Reviews all closing documents carefully for errors
174. Forward closing documents to absentee seller as requested
175. Review documents with closing agent (attorney)
176. Provide earnest money deposit check from escrow account to closing agent
177. Coordinate this closing with seller’s next purchase and resolve any timing
178. Have a “no surprises” closing so that seller receives a net proceeds check at
closing
179. Refer sellers to one of the best agents at their destination, if applicable
180. Change MLS status to Sold. Enter sale date, price, selling broker and agent’s
ID numbers, etc.
181. Close out listing in your management program
Follow Up After Closing
182. Answer questions about filing claims with Home Owner Warranty company if
requested
183. Attempt to clarify and resolve any conflicts about repairs if buyer is not
satisfied
184. Respond to any follow-on calls and provide any additional information
required from office files.